A Call Centre “Guru” with specialist areas in Workforce Management and Program Management with thirty years in the industry with focus on Genesys technology, business process management and improvement.
Well versed with Call Centre Technology Platforms, including Genesys, CISCO and Avaya. Completed Genesys Workforce Management Training and Framework, Workforce Management and Universal Routing. Qualified in Business Management, Information Technology and Travel Operations and experience across the airlines, energy provider and call centre outsourcing environments.
Ratna has extensive knowledge of program and project management, business development, service delivery, infrastructure, and contact centre technology. Proven track record of program management in outsourcing call centre function to “off shore” locations. An exceptional communicator and relationship manager combining big picture architecture and design capability and business acumen with technical substance.
- 1300 724 524