Samantha Middlebrook

Samantha Middlebrook

Knowledge Management Practice Lead

Samantha Middlebrook is Customer Driven’s Knowledge Management Practice Lead. Samantha is a expert specialising in innovative Knowledge Management and Business Process Management (BPM) concepts.

A highly competent professional experienced in aligning customer knowledge ecosystems with tailored knowledge management business solutions.

As the Senior Professional Services Consultant at Panviva Australia, Samantha’s talents saw engagements with Contact Centre customers and project management groups including Westpac, Vic Roads, HBF, Medibank, ANZ, Foxtel and AHM.