Creating
Customer
Experience
Heroes
Asia Pacific’s Most Trusted Advisor in Customer Experience and Service Operations
Customer Driven was established September 2014
by Louis Dupé & Peter Trowbridge,
with the vision to build a customer centric business consulting and services company
that differentiated itself through a reputation of delivering business improvement results.
The delivery proposition is supported with deep expertise, starting with the founders and evolved through a team of professionals with experience as business practitioners rather than pure management consultants.
Consulting
- Customer Experience
- Customer Journey Design
- Operational Performance
- Digital Operations
- Customer Interaction Platforms
AI Solutions
- Readiness Assessment & Consultancy
- System Requirements, Design & Licencing
- System Deployment & Integration
- Managed Support & Optimisation
Omni Channel Cloud Solutions
- CCAAS & CRM
- System Requirements & Design
- System Deployment & Integration
- Managed Support & Optimisation
Knowledge Management
- Consulting & Maturity Assessment
- Practice Design & Build
- Tailored Training & Coaching
- KM as a Managed Service
- System Requirements, Design & Licencing
- System Implementation & Support
Training & Org Development
- Tailored skill-based training
- Onboarding programs
- Leadership Assessment & Development programs
- Cultural & Change Management Programs
Workforce Management
- Consulting & Maturity Assessment
- Practice Design & Build
- Tailored Training & Coaching
- WFM as a Managed Service
- System Licencing, Requirements,
- Implementation & Support
Become truly Customer Driven.
We help take your service from random to customer advocacy
Driving an improved customer experience aligned with your customers’ expectations
We Create Customer Experience Heroes
A Selection Of Our Customers
