Creating

Customer
Experience

Heroes

Asia Pacific's Most Trusted Advisor in Customer Experience and Service Operations

Customer Driven was established in September 2014 with the vision to build a customer centric business consulting and services company.
Customer Driven was established September 2014
by Louis Dupé & Peter Trowbridge,

with the vision to build a customer centric business consulting and services company

that differentiated itself through a reputation of delivering business improvement results.

The delivery proposition is supported with deep expertise, starting with the founders and evolved through a team of professionals with experience as business practitioners rather than pure management consultants.

Customer Driven's approach to customer management consulting services.

Customer Management Consulting

  • Customer strategy and service
  • Customer Journey mapping
  • Technology advisory
  • Contact Centre operational improvement
  • Transformation projects
  • Outsource vendor strategy and management
  • Organisational Design and Development
Customer Driven's approach to Workforce Management, helping contact centres, back office and customer service operations to fully optimise their workforce.

Workforce Management

  • Capability
  • Governance
  • Employee Engagement
  • Cloud WFM Solutions
  • Forecasting
  • Scheduling
  • Real time management
  • Post Day Review
  • Scenario Modelling
Customer Driven's approach to Knowledge Management, helping contact centres to fully optimise their knowledge base.

Knowledge Management

  • Design
  • Develop content
  • Deploy Cloud KM Solutions
  • User / Role Management
  • KM Audits
  • Analytics
Customer Driven's approach to Workforce Performance and Enablement. Understanding your organisation's workforce high performance maturity level and using their best practice model to align EX and CX.

Workforce Performance & Enablement

  • Training
  • Quality Assurance
  • Coaching
  • Leadership Development
  • Performance Management

Omni Channel Cloud Solutions

  • Genesys Cloud
  • APIs – Std and Customised
  • App Foundry
  • Carriage, SIP trunks
  • Workforce Engagement
  • Knowledge Management

Contact Us

BECOME TRULY CUSTOMER DRIVEN

We help take your service from random to customer advocacy

Driving an improved customer experience aligned with your customers’ expectations

We Create Customer Experience Heroes

A Selection Of Our Customers