Creating
Customer
Experience
Heroes
Asia Pacific's Most Trusted Advisor in Customer Experience and Service Operations
Customer Driven was established September 2014
by Louis Dupé & Peter Trowbridge,
with the vision to build a customer centric business consulting and services company
that differentiated itself through a reputation of delivering business improvement results.
The delivery proposition is supported with deep expertise, starting with the founders and evolved through a team of professionals with experience as business practitioners rather than pure management consultants.
Customer Driven was established September 2014
by Louis Dupé & Peter Trowbridge,
with the vision to build a customer centric business consulting and services company
that differentiated itself through a reputation of delivering business improvement results.
The delivery proposition is supported with deep expertise, starting with the founders and evolved through a team of professionals with experience as business practitioners rather than pure management consultants.
Customer Management Consulting
- Customer Strategy and Design
- Journey Mapping
- Technology Advisory
- Organisation Development
- Contact Centre Specialisation
- Transformation Projects
- Operational Improvement
- Outsource Vendor Strategy and Management
Workforce Management
- Capability
- Governance
- Employee Engagement
- Cloud WFM Solutions
- Forecasting
- Scheduling
- Real time management
- Post Day Review
- Scenario Modelling
Knowledge Management
- Design
- Develop content
- Deploy Cloud KM Solutions
- User / Role Management
- KM Audits
- Analytics
Workforce Performance & Enablement
- Training
- Quality Assurance
- Coaching
- Leadership Development
- Performance Management
Omni Channel Cloud Solutions
- Cloud Contact Centre Consulting
- Genesys Cloud to Cloud Contact Centre Applications
- APIs
- App Foundry
- Workforce Management Application
- Knowledge Management Application
- Carriage, SIP Trunks
Contact Us
BECOME TRULY CUSTOMER DRIVEN
We help take your service from random to customer advocacy
Driving an improved customer experience aligned with your customers’ expectations
We Create Customer Experience Heroes
The Customer Driven Solutions Team
Everyone in the team at Customer Driven Solutions have been accountable for delivering results within some of the most reputable Australian businesses.
We therefore have a deep understanding of how to make change within organisations and are focused on producing outcomes.
Louis Dupé
Director
Peter Trowbridge
Director
Greg Flaherty
Head of Client Partnerships
Ainslee Holman
Senior Consultant
Nicola McDonald
Head of Knowledge Management
Leisha Carter
Head of Workforce Management
Reece Temple
WFP & Cloud Solutions Manager
Brooke Cartia
Administration & Finance Manager
Charlie Roach
Senior Consultant
Sharon Davies
Senior Consultant
Rod Maxwell
Head of Cloud Solutions
Ben Campbell-Foulkes