Creating

Customer
Experience

Heroes

Asia Pacific's Most Trusted Advisor in Customer Experience and Service Operations

Customer Driven was established September 2014
by Louis Dupé & Peter Trowbridge,

with the vision to build a customer centric business consulting and services company

that differentiated itself through a reputation of delivering business improvement results.

The delivery proposition is supported with deep expertise, starting with the founders and evolved through a team of professionals with experience as business practitioners rather than pure management consultants.

Customer Driven was established September 2014
by Louis Dupé & Peter Trowbridge,

with the vision to build a customer centric business consulting and services company

that differentiated itself through a reputation of delivering business improvement results.

The delivery proposition is supported with deep expertise, starting with the founders and evolved through a team of professionals with experience as business practitioners rather than pure management consultants.

Customer Management Consulting

  • Customer Strategy and Design
  • Journey Mapping
  • Technology Advisory
  • Organisation Development
  • Contact Centre Specialisation
  • Transformation Projects
  • Operational Improvement
  • Outsource Vendor Strategy and Management

Workforce Management

  • Capability
  • Governance
  • Employee Engagement
  • Cloud WFM Solutions
  • Forecasting
  • Scheduling
  • Real time management
  • Post Day Review
  • Scenario Modelling

Knowledge Management

  • Design
  • Develop content
  • Deploy Cloud KM Solutions
  • User / Role Management
  • KM Audits
  • Analytics

Workforce Performance & Enablement

  • Training
  • Quality Assurance
  • Coaching
  • Leadership Development
  • Performance Management

Omni Channel Cloud Solutions

  • Cloud Contact Centre Consulting
  • Genesys Cloud to Cloud Contact Centre Applications
  • APIs
  • App Foundry
  • Workforce Management Application
  • Knowledge Management Application
  • Carriage, SIP Trunks

Contact Us

BECOME TRULY CUSTOMER DRIVEN

We help take your service from random to customer advocacy

Driving an improved customer experience aligned with your customers’ expectations

We Create Customer Experience Heroes

The Customer Driven Solutions Team

Everyone in the team at Customer Driven Solutions have been accountable for delivering results within some of the most reputable Australian businesses.

We therefore have a deep understanding of how to make change within organisations and are focused on producing outcomes.

Louis Dupé

Director

Peter Trowbridge

Director

Greg Flaherty

Head of Client Partnerships

Ainslee Holman

Senior Consultant

Nicola McDonald

Head of Knowledge Management

Leisha Carter

Head of Workforce Management

Reece Temple

WFP & Cloud Solutions Manager

Brooke Cartia

Administration & Finance Manager

Charlie Roach

Senior Consultant

Sharon Davies

Senior Consultant

Rod Maxwell

Head of Cloud Solutions

Ben Campbell-Foulkes

General Manager CX Solutions