Creating
Customer
Experience
Heroes
Asia Pacific's Most Trusted Advisor in Customer Experience and Service Operations
Customer Driven was established September 2014
by Louis Dupé & Peter Trowbridge,
with the vision to build a customer centric business consulting and services company
that differentiated itself through a reputation of delivering business improvement results.
The delivery proposition is supported with deep expertise, starting with the founders and evolved through a team of professionals with experience as business practitioners rather than pure management consultants.
Consulting
- Customer Experience (CX)
- Operational Performance
- Digital Operations
- Customer Interaction Platforms
Workforce Management
- Scenario Modelling
- Tailored Training
- Platform Licencing & Support
- WFM as a Managed Service
- Coaching & Development
- Design & Build
Knowledge Management
- Design
- Develop content
- Deploy Cloud KM Solutions
- User / Role Management
- KM Audits
- Analytics
Training & Organisational Development
- Training
- Quality Assurance
- Coaching
- Leadership Development
- Performance Management
Omni Channel Cloud Solutions
- Genesys Cloud
- APIs – Std and Customised
- App Foundry
- Carriage, SIP trunks
- Workforce Engagement
- Knowledge Management
Contact Us
BECOME TRULY CUSTOMER DRIVEN
We help take your service from random to customer advocacy
Driving an improved customer experience aligned with your customers’ expectations
We Create Customer Experience Heroes
A Selection Of Our Customers
