Asia Pacific's Most Trusted Advisor in Customer Experience and Service Operations

Customer Driven was established in September 2014 with the vision to build a customer centric business consulting and services company.
Customer Driven was established September 2014
by Louis Dupé & Peter Trowbridge,

with the vision to build a customer centric business consulting and services company

that differentiated itself through a reputation of delivering business improvement results.

The delivery proposition is supported with deep expertise, starting with the founders and evolved through a team of professionals with experience as business practitioners rather than pure management consultants.

Customer Driven's approach to customer management consulting services.

Customer Management Consulting

  • Customer strategy and service
  • Customer Journey mapping
  • Technology advisory
  • Contact Centre operational improvement
  • Transformation projects
  • Outsource vendor strategy and management
  • Organisational Design and Development
Customer Driven's approach to Workforce Management, helping contact centres, back office and customer service operations to fully optimise their workforce.

Workforce Management

  • Capability
  • Governance
  • Employee Engagement
  • Cloud WFM Solutions
  • Forecasting
  • Scheduling
  • Real time management
  • Post Day Review
  • Scenario Modelling
Customer Driven's approach to Knowledge Management, helping contact centres to fully optimise their knowledge base.

Knowledge Management

  • Design
  • Develop content
  • Deploy Cloud KM Solutions
  • User / Role Management
  • KM Audits
  • Analytics
Customer Driven's approach to Workforce Performance and Enablement. Understanding your organisation's workforce high performance maturity level and using their best practice model to align EX and CX.

Workforce Performance & Enablement

  • Training
  • Quality Assurance
  • Coaching
  • Leadership Development
  • Performance Management

Omni Channel Cloud Solutions

  • Genesys Cloud
  • APIs – Std and Customised
  • App Foundry
  • Carriage, SIP trunks
  • Workforce Engagement
  • Knowledge Management

Contact Us


We help take your service from random to customer advocacy

Driving an improved customer experience aligned with your customers’ expectations

We Create Customer Experience Heroes

A Selection Of Our Customers