Asia Pacific's Most Trusted Advisor in Customer Experience and Service Operations
Customer Driven was established September 2014
by Louis Dupé & Peter Trowbridge,
with the vision to build a customer centric business consulting and services company
that differentiated itself through a reputation of delivering business improvement results.
The delivery proposition is supported with deep expertise, starting with the founders and evolved through a team of professionals with experience as business practitioners rather than pure management consultants.
- Customer strategy and service
- Customer Journey mapping
- Technology advisory
- Contact Centre operational improvement
- Transformation projects
- Outsource vendor strategy and management
- Organisational Design and Development