Creating

Customer
Experience

Heroes

Asia Pacific's Most Trusted Advisor in Customer Experience and Service Operations

Customer Driven was established September 2014
by Louis Dupé & Peter Trowbridge,

with the vision to build a customer centric business consulting and services company

that differentiated itself through a reputation of delivering business improvement results.

The delivery proposition is supported with deep expertise, starting with the founders and evolved through a team of professionals with experience as business practitioners rather than pure management consultants.

Customer Management Consulting

  • Customer strategy and service
  • Customer Journey mapping
  • Technology advisory
  • Contact Centre operational improvement
  • Transformation projects
  • Outsource vendor strategy and management
  • Organisational Design and Development

Workforce Management

  • Capability
  • Governance
  • Employee Engagement
  • Cloud WFM Solutions
  • Forecasting
  • Scheduling
  • Real time management
  • Post Day Review
  • Scenario Modelling

Knowledge Management

  • Design
  • Develop content
  • Deploy Cloud KM Solutions
  • User / Role Management
  • KM Audits
  • Analytics

Workforce Performance & Enablement

  • Training
  • Quality Assurance
  • Coaching
  • Leadership Development
  • Performance Management

Omni Channel Cloud Solutions

  • Genesys Cloud
  • APIs – Std and Customised
  • App Foundry
  • Carriage, SIP trunks
  • Workforce Engagement
  • Knowledge Management

Contact Us

BECOME TRULY CUSTOMER DRIVEN

We help take your service from random to customer advocacy

Driving an improved customer experience aligned with your customers’ expectations

We Create Customer Experience Heroes

A Selection Of Our Customers