OMNI CHANNEL CLOUD SOLUTIONS
OMNI CHANNEL CLOUD SOLUTIONS
OUR APPROACH
Customer Driven are experts in extracting the full value of cloud CX applications and helping organisations migrate away from legacy technology. We believe that technology should be an enabler to organisations, acting as a key tool in the delivery of exceptional and differentiated Customer Experiences.
We take a business led approach, looking to develop a strong understanding of our client’s needs and strategy to inform the solution design. Our experienced team bring a wealth of operational experience from a broad range of industries and are passionate about helping our clients to deliver their target Customer Expierence.
OUR APPROACH
Customer Driven are experts in extracting the full value of cloud CX applications and helping organisations migrate away from legacy technology. We believe that technology should be an enabler to organisations, acting as a key tool in the delivery of exceptional and differentiated Customer Experiences.
We take a business led approach, looking to develop a strong understanding of our client’s needs and strategy to inform the solution design. Our experienced team bring a wealth of operational experience from a broad range of industries and are passionate about helping our clients to deliver their target Customer Expierence.
OUR OFFERING
Cloud CX solutions with our combined expertise in implementation and ongoing services to provide better business outcomes.
Deliver industry leading expert capability in Core and Supplementary Products.
Leverage Customer Driven IP and capabilities to deliver Pre and Post Implementation Consulting Services.
Significant focus on solution optimisation, extracting value beyond initial implementation and maximising Return on Investment.
Our offerings focus on, not only being expert in how the applications work, but how to work the application to address our client’s business objectives.
OUR OFFERING
Cloud CX solutions with our combined expertise in implementation and ongoing services to provide better business outcomes.
Deliver industry leading expert capability in Core and Supplementary Products.
Leverage Customer Driven IP and capabilities to deliver Pre and Post Implementation Consulting Services.
Significant focus on solution optimisation, extracting value beyond initial implementation and maximising Return on Investment.
Our offerings focus on, not only being expert in how the applications work, but how to work the application to address our client’s business objectives.
Genesys Cloud
MS Teams
Custom and Standard Integrations: Reporting, CRM, CMS, ITSM, Payment Gateway, Knowledge,
Omni CX Redesign
Native PCI Compliant Secure Payment Processing
AppFoundry: Genesys ecosystem solutions that provide cross platform capabilities
Custom Applications & Solutions
Telecommunication Services: Carriage, SIP Trunks, Session Border Controller, SIP Security, TLS Encryption
Hardware (Headsets, Handsets, Devices)
Speech and Voice Analytics
Various other Genesys ecosystem solutions that provide cross platform capabilities
PCI Compliance
Testing tools for IVR/call flows/stress/load
Session Border Controller, SIP Security
Handsets, Headsets
OUR SERVICES
Pre Implementation Consulting: Requirements, Analysis, Design, Business Case, Procurement, Commercials
Implementation: Project Management, Design, Build, Integrate, Test, Cutover & Support
Maintenance and Support with Value-Add Elements: Dashboards, Analytics, Monitoring
Managed Services: Proprietary End-to-End Service Management Toolkit
Proactive Release Management Advisory: Knowledge Transfers, Impact and Feature Benefit Analysis
Support & Success: 24/7 On Shore Service Desk, Customer Success Manager and Program
Post Implementation Consulting: Optimisation, Analytics/ Benchmarking, Contact Centre Operations Services, Training
Find out more about
Cloud Contact Centre
Join the many businesses who are being transformed by being smart about the cloud.
Enquire Today
Our team of Cloud Contact Centre experts will collaborate with your business to help your organisation achieve its customer experience objectives.
Find out more about
Cloud Contact Centre
Join the many businesses who are being transformed by being smart about the cloud.