We help our clients using Omni Channel Cloud Software to deliver exceptional customer experiences.

Our approach to

Omni Channel Cloud Solutions

Our approach

Customer Driven are experts in extracting the full value of cloud CX applications and helping organisations migrate away from legacy technology.  We believe that technology should be an enabler to organisations, acting as a key tool in the delivery of exceptional and differentiated Customer Experiences.

We take a business led approach, looking to develop a strong understanding of our client’s needs and strategy to inform the solution design. Our experienced team bring a wealth of operational experience from a broad range of industries and are passionate about helping our clients to deliver their target Customer Expierence.

Our Offering

  • Cloud CX solutions with our combined expertise in implementation and ongoing services to provide better business outcomes.
  • Deliver industry leading expert capability in Core and Supplementary Products.
  • Leverage Customer Driven IP and capabilities to deliver Pre and Post Implementation Consulting Services.
  • Significant focus on solution optimisation, extracting value beyond initial implementation and maximising Return on Investment.
  • Our offerings focus on, not only being expert in how the applications work, but how to work the application to address our client’s business objectives.

Our Products

  • Genesys Cloud
  • MS Teams
  • Custom and Standard Integrations: Reporting, CRM, CMS, ITSM, Payment Gateway, Knowledge,
  • Omni CX Redesign
  • Native PCI Compliant Secure Payment Processing
  • AppFoundry: Genesys ecosystem solutions that provide cross platform capabilities
  • Custom Applications & Solutions
  • Telecommunication Services: Carriage, SIP Trunks, Session Border Controller, SIP Security, TLS Encryption
  • Hardware (Headsets, Handsets, Devices)

Our Supplementary Products

  • Speech and Voice Analytics
  • Various other Genesys ecosystem solutions that provide cross platform capabilities
  • PCI Compliance
  • Testing tools for IVR/call flows/stress/load
  • Session Border Controller, SIP Security
  • Handsets, Headsets

Our Services

  • Pre Implementation Consulting: Requirements, Analysis, Design, Business Case, Procurement, Commercials
  • Implementation: Project Management, Design, Build, Integrate, Test, Cutover & Support
  • Maintenance and Support with Value-Add Elements: Dashboards, Analytics, Monitoring
  • Managed Services: Proprietary End-to-End Service Management Toolkit
  • Proactive Release Management Advisory: Knowledge Transfers, Impact and Feature Benefit Analysis
  • Support & Success: 24/7 On Shore Service Desk, Customer Success Manager and Program
  • Post Implementation Consulting: Optimisation, Analytics/ Benchmarking, Contact Centre Operations Services, Training

Find out more about
Cloud Contact Centre

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Our team of Cloud Contact Centre experts will collaborate with your business to help your organisation achieve its customer experience objectives.