We help our clients using Omni Channel Cloud Software to deliver exceptional customer experiences.

Our approach to

Omni Channel Cloud Solutions

By Beyond CX a Customer Driven company

Our approach

Customer Driven are experts in extracting the full value of cloud CX applications and helping organisations stuck with legacy technology. We take an expansive top-down business view and not a myopic bottom-up technology view. We strive to help our clients be the best users of the technology and aim to be best in market at helping clients deliver exceptional and differentiated Customer Experiences.

Our offering

  • Cloud CX solutions with our combined expertise in implementation and ongoing services to provide better business outcomes.
  • Deliver industry leading expert capability in Core and Supplementary Products.
  • Leverage Customer Driven IP and capabilities to deliver Pre and Post Implementation Consulting Services.
  • Significant focus on solution optimisation, extracting value beyond initial implementation and maximising Return on Investment.
  • Our offerings focus on, not only being expert in how the applications work, but how to work the application to address our client’s business objectives.

Core products

  • Genesys Cloud
  • APIs – Standard and Customised
  • App Foundry
  • Carriage, SIP trunks
  • Workforce Engagement
  • Knowledge Management

Supplementary products

  • Speech and Voice Analytics
  • Various other Genesys ecosystem solutions that provide cross platform capabilities
  • PCI Compliance
  • Testing tools for IVR/call flows/stress/load
  • Session Border Controller, SIP Security
  • Handsets, Headsets

Our Services

  • Pre Implementation Consulting: Requirements, Analysis, Design, Business Case, Procurement, Commercials
  • Implementation: Project Management, Design, Build, Integrate
  • Maintenance and Support with Value-Add Elements: Dashboards, Analytics, Monitoring
  • Managed Services: Proprietary End-to-End Service Management Toolkit
  • Proactive Release Management Advisory: Knowledge Transfers, Impact and Feature Benefit Analysis
  • Post Implementation Consulting: Optimisation, Analytics/ Benchmarking, Contact Centre Operations Services, Training
Customer Driven's Omni Channel Support team member collage

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