Insights to Help You Become a Customer Experience Hero
In today’s digitally driven world, the intersection of technology and customer engagement has given rise to innovative solutions designed to enhance communication between...
In today's fast-paced business environment, contact centres are constantly seeking innovative ways to enhance efficiency and productivity. One such innovation that is rapidly...
Today’s customers want information right away, and they prefer not to pick up the phone to get it. Live chat is a great way to ensure your customers have everything they need...
A chatbot is a computer program that simulates a conversation with a user in order to convey information or carry out a certain task. Chatbots are frequently used in customer...
Conversational AI (or conversational artificial intelligence), refers to technologies that enable machines to understand, process, and respond to human language naturally. These...
A virtual agent is an AI-powered software application that can simulate human conversation and interaction. It is designed to respond to customer inquiries, provide assistance,...
USU partner Customer Driven implementing knowledge management solution for state government customer services Möglingen, October 12, 2022. The specialist in customer...
Customer Driven provides both consulting and managed workforce planning services for many companies and over our years of experience have built a best practice workforce...
In our last blog, we talked about the challenges all industries are facing with the current talent shortage and the high competition for labour in Australia. As a contact centre...
It is impossible to turn on the news or pick up a newspaper and not hear about the current skills shortage in Australia. According to the July 2022 Australian Bureau of...
Digital-first has changed how we interact with customers and has defined new ways of working, new channels to manage, and a range of new agent skill sets – are you ready to...
Over the past couple of years, all of the research around the impacts of Covid and new ways of interacting, point toward the dramatic rise of digital channels. Whether you...