Advisor in Customer Experience and Service Operations

Webinar: UX Now: Best Practices for Knowledge Base Writing

We got some great feedback on the webinar during the session – and had quite a few requests to make it available offline so you could rewatch it.

In case you don’t have time to rewatch the full thing, I thought I’d note down some timestamps for the topics that I thought were of particular interest:

Customer Driven’s KM8 Methodology – @ 6:28 minutes

Our Knowledge Management (KM) methodology informs system selection, project build and ongoing maintenance

Design Principle Concepts – @ 7:30 minutes

Customer Driven's design principles create a trusted single source of truth for your users

Analytics – @ 20:00 minutes

Good analytics enables continuous improvement