Our approach to Workforce Performance and Enablement will assess and optimise your workforce performance outcomes

Our approach to

Workforce performance AND ENABLEMENT

Understand your organisation’s workforce high performance maturity level using our best practice model to align EX and CX

Our approach

Customer Driven will assess your workforce high performance maturity using our proprietary High Performance Ecosystem Model. The model consists of four pillars that work synergistically to optimise workforce performance outcomes. Each pillar's elements and defined criteria describe a best practice approach along with 'level of maturity' stages. The stages describe a five-level evolutionary path of an increasingly organised and systematically more advanced approach.

Customer Driven will evaluate your capabilities across these elements - each a critical part of the interconnected network required to deliver high performance. The well-defined and detailed assessment criteria underlying each element provides a comprehensive assessment that clearly identifies organisational strengths and opportunities.

An assessment can be completed at any of the following levels:

  • High-level ecosystem health check across all four pillars
  • Detailed maturity assessment of one pillar
  • Comprehensive ecosystem deep dive maturity assessment across all four pillars

Our value

We use a proprietary model that:

  • Supports rapid, cost-effective and resource-efficient evaluation
  • Provides an add-on self-assessment option that can be easily deployed to internal stakeholders
  • Delivers a view of an organisation's capabilities in relation to best practice standards
  • Presents a ‘road map’ with a written report offering actionable insights and recommendations that can improve maturity to targeted levels
  • Includes an onsite presentation to explain findings, recommendations and answer related questions
  • Highlights focus areas for training and coaching, supporting quality assurance, performance management and leadership development
Customer Driven's Workforce Performance and Enablement team member collage

Find out more about Workforce Performance and Enablement

Join the many businesses who are experiencing superior performance through our targeted consulting work.

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Our team of Workforce Performance and Enablement experts will collaborate with your business to help your organisation achieve its employee and customer experience objectives.