Cearan Graham

Cearan Graham

Workforce Management Analyst

Cearan is a leading Work Force Management expert with over a decade of corporate management level experience within Contact Centres.

He has delivered profitable results to key industries including Telecommunications, Energy & Utilities, Finance, Banking, Insurance, Transport, Travel, Tourism, Retail & Consumer Products, Healthcare, Media & Entertainment and Education.

Cearan brings to the Customer Driven team qualifications from “Genesys Telecommunications Laboratory Incorporated” in software configuring, forecasting and scheduling with Workforce Manager 8.5. Also qualified in Genesys interactive insights 8.1 – technical report development provides the platform for Cearan to showcase his analytical capabilities, making him a trusted advisor; mentoring stakeholders and senior management on strategy and forecast operational performance