Cearan Graham

Cearan Graham

Workforce Management Specialist

Cearan is a Workforce Management Specialist that joined the Customer Driven Team in 2014 and has become instrumental in implementing and embedding Customer Driven’s WFM-7 model with our clients.

He is a Work Force Management expert with over a decade of experience within Contact Centres delivering results to key industries including Telecommunications, Energy & Utilities, Finance, Banking, Insurance, Transport, Travel, Tourism, Retail & Consumer Products, Healthcare, Media & Entertainment and Education.

Cearan brings to the Customer Driven team exceptional interpersonal skills together with analytical capability and results strategically advising and mentoring stakeholders and senior management on direction and forecast operational performance.