Debra Dicken

Debra Dicken

Senior Workforce Analyst

A proactive and results-oriented analyst, Debbie has over 10 years of experience in call centre operations, working for notable global and domestic call centre operations. Debbie has the ability to manage all facets of crucial workplace projects and operations skills such as forecasting, planning, scheduling and the adjustment of resources to meet business objectives.

In her previous role, Debbie was involved as a key team member in the deploying of WFM best practices to the other business units across the globe. One such review resulted in a reduction of 12 FTEs and a 69% reduction in overtime expenditure without sacrificing SLAs.