Senior Consultant – Knowledge Management
Fiona is a Senior Business Analyst with over 13 years of experience in optimising business outcomes through reviewing, analysing, evaluating, recommending and documenting business needs, processes, systems and user needs.
With a focus on operational efficiency and improved customer satisfaction, Fiona is adept at stakeholder management and driving change through effective communication. Her experience in change management allows her to effectively identify and escalate potential impacts, while providing supporting recommendations to stakeholders on proposed change initiatives.
For 15 years, Fiona developed a deep experience and understanding of Contact Centre Operations specialising in Help Desk and Knowledge Management with Westpac. Her extensive work in the banking sector enables her to ensure compliance policies, procedures and regulatory guidelines are met and deployed in a consistent, timely fashion that manages the risk of change, disruptions to the business and provides frameworks to ensure changes are successfully implemented.
- 1300 724 524