Louis Dupé is one of the founding Directors of Customer Driven.
Louis has been described as visionary, strategic, achievement focussed, analytical and outgoing. Louis has the vision to see both the big picture of an organization as well as the operational detail. This has enabled him to develop and implement strategies to transform entire customer-facing divisions in response to changes in the business environment. Louis has years of experience leading national customer service divisions of 3,000 employees for both Ansett Australia and Telstra.
“The most effective customer service operations are well aligned in meeting customer needs, employee needs as well as the strategic goals of the business. Usually you will find that if a business has low employee engagement, they have poor customer service and are operating inefficiently.”
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