Peter Trowbridge is one of the founding Directors of Customer Driven.
Pete knows that it is all about the people — customer, employees, stakeholders. Going back to his roles leading customer contact centres first for Ansett Airlines and later for a variety of industries with Stellar, Pete learned the value of enabling and empowering the people with the systems and methods to take care of customers.
“People do business with people, not companies. People also work with people and not companies. When you earn the trust of your employees they will move mountains for you. When you earn the trust of your customers, they aren’t just fans, they become advocates.”
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