1300 724 524

Quality statement &

privacy policy

QUALITY POLICY STATEMENT

Customer Driven Solutions was established in September 2014 to provide customer management consulting and professional services within contact centre and customer operations.

Quality is important to our business because we value our customers as well as all other stakeholders. We strive to provide our customers with products and services which meet and exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for continuously measuring and improving quality performance.

We have the following policies and procedures in place to support us in our quality goals and align with our quality system:

    • Regular gathering and monitoring of customer feedback
    • A strict corrective and preventative action procedure
    • Selection and performance monitoring of the entire supply chain
    • Continuous training and development of employees
    • Regular quality audits of our internal processes
    • Measurable quality objectives which reflect our business aims
    • Management reviews of audit results, customer feedback and complaints

Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees. Management has ultimate responsibility for Quality, but we ensure all employees understand their responsibilities within their own areas of work to help ensure that Quality is embedded within the whole company.

The policy review date is April each year.

PRIVACY POLICY

Protecting your private information is our priority. This Statement of Privacy applies to www.customerdriven.com.au (“the Site”) and governs data collection and usage. By using www.customerdriven.com.au website, you consent to the data practices described in this statement.

Collection of Your Personal Information
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an upcoming training or public event; (b) subscribing to our newsletter; (c) answering a questionnaire in advance of a training or public event; (d) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us.
The personally identifiable information we collect in these circumstances may include:

  • First and last name
  • Email address
  • Mailing address
  • Phone

Use of your Personal Information
Customer Driven Solutions Pty Ltd collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Customer Driven Solutions Pty Ltd may also use your personally identifiable information to inform you of other products or services available from www.customerdriven.com.au and its affiliates, but only if you opt-in to receive these notifications.

Sharing Information with Third Parties
Customer Driven Solutions Pty Ltd does not sell, rent or lease its customer lists to third parties.
We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

  • To fulfill your service requests for products or services.
  • To protect ourselves, our customer or our vendors from liability or to defend our rights, including investigations of fraud or misconduct.
  • To third parties who have agreed in writing to maintain such information in confidence and use such information solely in the performance of services to us.
  • To respond to legal process or comply with the law, including subpoenas.
  • To entities under common ownership or control with us or to our owners, or

In connection with a merger, acquisition, or liquidation of the company.

Tracking User Behaviour
Customer Driven Solutions Pty Ltd may keep track of the websites and pages our users visit within www.customerdriven.com.au, in order to determine what Customer Driven Solutions Pty Ltd services are the most popular. This data is used to deliver customised content and advertising within www.customerdriven.com.au to customers whose behaviour indicates that they are interested in a particular subject area.

Automatically Collected Information
Information about your computer hardware and software may be automatically collected by www.customerdriven.com.au. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of the www.customerdriven.com.au website.

Use of Cookies
The www.customerdriven.com.au website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize www.customerdriven.com.au pages, or register with www.customerdriven.com.au site or services, a cookie helps www.customerdriven.com.au to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same www.customerdriven.com.au website, the information you previously provided can be retrieved, so you can easily use www.customerdriven.com.au features that you customised.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Customer Driven Solutions Pty Ltd services or websites you visit.

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information
Customer Driven Solutions Pty Ltd secures your personal information from unauthorised access, use, or disclosure. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Children Under Thirteen
Customer Driven Solutions Pty Ltd may collect personally identifiable information from children under the age of thirteen. Customer Driven Solutions Pty Ltd collects this information for the following reason(s): Children under the age of 13 are free to sign up for our newsletter, purchase goods, and register for trainings or events.
If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. If you are a parent and you have questions regarding our data collection practices, please contact us using the information provided at the end of this Statement of Privacy.

E-mail Communications
You may opt-in to receive email communications from Customer Driven Solutions Pty Ltd .If you do so, Customer Driven Solutions Pty Ltd may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Customer Driven Solutions Pty Ltd or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Customer Driven Solutions Pty Ltd, you may opt-out of such communications by emailing us at contact@customerdriven.com.au

Accessing Your Information
We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to contact@customerdriven.com.au

External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement
Customer Driven Solutions Pty Ltd reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information
Customer Driven Solutions welcomes your questions or comments regarding the Policy:
Email Address: contact@customerdriven.com.au