ABOUT US
Customer Driven was established September 2014 by Louis Dupé and Peter Trowbridge with the vision to build a customer-centric business consulting and services company, differentiating itself through a reputation of delivering business improvement results.
OUR TEAM
Everyone in the team at Customer Driven Solutions has been accountable for delivering results within some of the most reputable Australian businesses.
We therefore have a deep understanding of how to make change within organisations and are focused on producing outcomes.
Louis Dupé
Executive Director
Peter Trowbridge
Executive Director
Adam Spence
Chief Revenue Officer
Adrienne Merlo
Head of Consulting
Mel Hansen
GM OF SERVICE DELIVERY
Ainslee Holman
Head of Organisational Development
Nicola McDonald
Head of Generative AI & Knowledge Management
Brooke Cartia
Administration & Finance Manager
Hayley Jansen
KM Delivery Manager
Jackie Douthie
Head of Professional Services
Charlie Roach
Senior Consultant
SENIOR CONSULTANT
OUR CUSTOMERS
Customer service terminology explained
The world of customer experience, workforce optimisation, and service operations comes with its own language. To make it easier to understand key terms we use in consulting, technology, and training, we’ve put together a glossary of commonly used customer management terminology.