Hayley Jansen

Hayley Jansen

Knowledge Management Lead Analyst

A Knowledge Management Lead Analyst, passionate about the vital link between effective knowledge management and exceptional customer service.

Experienced in analysing customer expectations and drivers to provide training and knowledge management solutions that best speak to the hearts and minds of the most valuable part of a business; the frontline.

“Knowledge Management performs an advisory role on all projects that touch our customers. We use our unique understanding of what drives our customers to influence and challenge the business to keep the customer at the forefront of everything they do”