Leisha Carter

Leisha Carter

Head of Workforce Management

A highly-skilled manager and analyst, Leisha has more than 20 years of experience over all facets of Contact Centres. Her expertise lies across Workforce Management, Contact Centre Operations, Operational Analytics, Business Improvement, Strategy and Outsourcing.


In her previous role at Salmat/Probe Group, Leisha was responsible for the delivery of multiple contact centres, with 300 FTE across Australia and the Philippines. She held the full financial responsibility for campaigns across State Government, Retail, Finance, Telecommunications, Events and Insurance industries. After 10 years within the workforce management space in Foxtel, Leisha successfully set up several contact centres in South Africa, Philippines and Australia. Another notable achievement would be her instrumental role in ensuring the success of the Foxtel-Austar contact centre mergers.