Head of Contact Centre Optimisation
A flexible and well-organised leader with over 15 years of international experience throughout Australia, Asia Pacific, Europe and the United States.
Sharron has a proven record across a range of industries including Banking, Insurance, Information Technology and Energy.
Specialising in the creation, execution and achievement of customer strategy and organisational transformation of contact centres, Sharron is an effective communicator who has developed strong working relationships, whilst helping organisations achieve operational goals and financial targets.
Sharron has extensive experience working across multi-channel customer service centres, where she maximised efficiency, profitability and revenue growth. In her previous role at Tabcorp, Sharron championed change and technological enhancement to improve customer experience through strategy and operating models to support the execution of these changes.
- 1300 724 524